I just bought from the cell phone with Connie Sanders from the DFW Business office. I requested for her name because she was so kind and practical to us. I've not often encountered another person so practical and caring. If all your Reps could be like her you might have an excellent airline.
Your customer service representatives are below practical. Just after seeking to go to a scheduled for months instruction seminar our flight was canceled making us not able to go to. The one thing made available from American Airlines were being apologies plus a refund with the flight.
I booked a visit to Cabo,Mx.with AA holidays.Over the returned trip we were booked with USAir.the flight was cancelled since based on the agent there was no plane to fly us back again to Monterey.We experienced to spend
having said that ihave not been privileged to recover seats on British airways Portion of my flight.My locator no. is AUOANL.My wife is extremely let down immediately after staying faithful to American for more than 20 years.
booking reference MKFCFC I'm addressing this letter to you to express my dissatisfaction about your services regarding the flights referred to above.
january 26 my son flew non stop from st. louis to laguardia airport The big apple. He arrived, his baggage didn’t. He reported on the airport that his bag did not arrive off the plane. The lady on the booth checked the claim ticket. The bag had not still left St. Louis. She gave him a locator quantity and informed him they might be contacting him shortly. They could not obtain it in order that they despatched him a type to complete of his belongings while in the bag. He despatched it in.
I am so impressed by Tracy Miller in the reservations Division. I accidentally booked a flight to the incorrect location and was freaking out, and she worked with me to not just get me to the right location but will also observed a similar price.
When there was a couple of fifty percent hour to land I noticed the flight attendant who observed us be guided to seat there, Mrs Fatima, she remenbered in the same moment And that i get in touch with him and she or he repeated that we really needs to be there. During this instant he explained “please, don´t stress, I´m not concerned anymore, so you shouldn´t be nervous any more”.
I've experienced awful encounters with american airlines. i can’t even amount their client service since it is far down below a just one star. buyer relations representatives are impolite, brief, and unfriendly.
Speaking with an American Airlines consultant is actually a challenge. Did you go in the similar inconvenience or was you practical experience superior that a lot of. Share your ideas with us.
I recently flew to Fort Lauderdale on February 18, 2016 on The ten am flight from Philadelphia. One of several stewardesses was a woman named Kim who were a stewardess for look at this now a long period on American. I used to be flying with my daughter and her 4 month previous child and experienced numerous keep it up bags in addition to a bag for the pumping and nursing bottles. Kim was great, these an excellent help with a lot of things in the course of our journey which include but not limited to receiving within the flight, receiving the baggage into check my reference your overhead compartments, getting us products we wanted in the course of the flight and receiving out of your flight with our luggage.
I will never be use AA once again!! I booked a flight for me and my son to join our spouse and children on holiday. Prolonged Tale limited a thing arrived up and we've been unable to go presently. I referred to as your company with above a months recognize. Canceled the combat with mobile phone rep John; who was very polite. He did not say nearly anything about the level of charge I could be happen for canceling the flight. I identified as back again to inquire regarding the cost and I had been told that I will be cost $two hundred by AA and $50 through the source I accustomed to book the flight for each particular person. Which i might have a $15 credit per person… I asked to talk to her supervisor and Michelle Morgan was the individual I up coming talked to. She was no aid, I asked to talk to her supervisor and she mentioned that there was not one person above her. I told her which i was absolutely sure that there was anyone previously mentioned her. Last but not least she said that I could drop by the customer relations World wide web-web site. Again I requested her twice for her supervisor’s name and she or he replied purchaser relations. I again explained to her I wanted the identify of her direct supervisor, the person that she noted to…the title supplied was Jalia Elisidi .
After i arrived in Newark, AA knowledgeable me which the ticket agent had did not “scan” my bag, and Because of this, even at 7:00 p.m., they could not set up for my bag to receive on One more flight to Newark that evening.
I also prefer to touch upon the superb service AA features to your handicapped. my website I'm 84 yrs outdated and now need to have wheelchair help to receive close to during the airports. I had been shocked and delighted on the help I gained, and in addition within the attitudes with the individuals that assisted me with the wheelchair assist, and in addition the drivers in the handicap carts in Charlotte airport. They were being all so practical and very friendly in addition.